These are the principles and procedures observed by Finedatta to
ensure the proper use of consumer credit information and to
safeguard the privacy of every individual and company and guarantee
the security of its databases.
Consumer Rights
Finedatta recognizes that, as more personal data becomes available
in the marketplace through consumer-initiated transactions the
rights of the consumer must be protected. Prior to any adverse
information being listed on a consumer’s credit file a notice is
sent to that consumer providing them with the opportunity to resolve
their obligation and avoid the listing.
The consumer has right of access to their credit file to ascertain
its accuracy and, unless proven frivolous, to dispute its retention
should the data be inaccurate or is the subject of a current legal
dispute.
When a business owner or consumer contacts Finedatta about a
potential error, we act promptly to correct it or any misleading
information.
A dispute resolution process is in place and the consumer has the
right to place a statement on any unresolved disputes.
Access to information:
Consumer reports are available only to companies who are current
subscribers to the Finedatta. Only a subscriber that has a
permissible purpose, which Finedatta limits to a subscriber who is
in the process of considering an application for credit from a given
consumer, can have access to information on that consumer. The
subscriber may be required to produce a copy of the credit
application form duly signed by yourself in application for credit
from that subscriber. The subscriber is encouraged to incorporate
consent clauses in their credit application forms expressly
authorising the use of Finedatta by the subscriber. Finedatta
believes that any individual or company who obtains credit
information under false pretences should be prosecuted to the
fullest extent of the law.
Confidentiality and Security Safeguards
Finedatta takes technical, administrative and physical steps to
protect against anticipated hazards including unauthorized access to
and disclosure of individually identifiable information. Finedatta
has established passwords and codes; suppresses identification
numbers on reports; uses dedicated websites and telecommunications
links; and uses other security measures to prevent unlawful
intrusions into the database.
Finedatta takes contractual steps to protect against unauthorized
access and disclosure, for instance, Finedatta will not provide
reports or information to third parties without a contract. Our
strict contractual processes stipulate valid/authorized uses of
Finedatta data and bind subscribers to relevant laws.
Direct Marketing
We believe consumers should have the right to make informed
decisions about the use of their personal data, including the right
to be removed from direct marketing lists. Consumers have the right
to choose if they want the opportunity to shop at home, evaluate
competing credit offers, or receive other types of promotions in the
mail. At every consumer contact, we will notify consumers of their
right to opt out. We encourage our customers to do the same. We
provide an address that consumers can use to exercise this
privilege. Through strict guidelines prohibiting the use of our data
for making offers that are offensive, pornographic, or in bad taste,
Finedatta assures that information can only be used for legal and
ethical purposes.
Disclosure
When necessary or appropriate, we may disclose information in
response to a court order or subpoena or when otherwise legally
required. We may also disclose information if appropriate to protect
our legal rights.
Data Quality
Finedatta works to ensure that data is up-to-date and accurate in
order to benefit the data subject and Finedatta subscribers. To help
ensure quality data, Finedatta employs extensive measures, including
direct contacts with businesses and consumers with filter mechanisms
being applied to validate and verify information prior to listing on
the database.
Sources
Our primary sources of information are consumers, businesses,
subscribers and public record information such as commercial court
filings, company registry, phone books and other directories.
Finedatta invests money, time, and effort to continuously update its
data.
Compliance
Finedatta maintains constant vigilance to assure compliance with the
above principles, including internal compliance audits and regular
reviews of subscriber access and security procedures while
monitoring its products and services to be responsive to consumer
privacy issues.
For questions or complaints about Finedatta's data protection
policies or practices, contact:
Finedatta Africa
Limited
P.o Box 300, 00610 Nairobi, Kenya.
Tel: +254-20-828333
